Role of hospital supportive services in COVID-19

  • Jitender Sodhi Department of Hospital Administration, AIIMS, New Delhi
  • Sidhartha Satpathy Department of Hospital Administration, AIIMS, New Delhi
  • Pankaj Arora Department of Hospital Administration, PGIMER, Chandigarh

Abstract

Hospital Supportive Services complement the clinical services in any setting. They have a crucial role in mitigation of infection and delivery of safe care to the patients. The spectrum of hospital supportive services encompasses linen & laundry, dietary, Central Sterile Supply Department (CSSD), transport hospital stores, mortuary and engineering services. Each of these services has a significant role to help abort the ‘chain of transmission’ of COVID-19 infection across various patient care areas in the hospital, while providing them supportive services. The overall patient satisfaction greatly depends on the quality of hospital supportive services rendered to him during his stay. These Services usually work at the back end but their contribution in the overall care of a patient is no where less than that of the clinical services.

Author Biographies

Jitender Sodhi, Department of Hospital Administration, AIIMS, New Delhi
Assistant Professor, Department of Hospital Administration
Sidhartha Satpathy, Department of Hospital Administration, AIIMS, New Delhi
Professor & Head, Department of Hospital Administration
Pankaj Arora, Department of Hospital Administration, PGIMER, Chandigarh
Associate Professor, Department of Hospital Administration
Published
2020-07-27
Section
Letters to the Editor